This is section 8 of our Terms of Service, Refunds and cancellation, word for word.
Refunds. You can get a full refund within 14 days of a plan's first payment: write to support@harnessmd.com from the email on your account. Renewals are not refunded. The $19 tokens top up is a non refundable recharge. Donations are not refunded, and neither is a purchase, licence or account we cancel under these terms. If you close your account, paid time left on it is not refunded, except within those 14 days.
Subscriptions. You can cancel a subscription at any time in Manage billing, from your account. Cancelling prevents any further charge, and access runs to the end of the period already paid for. It does not refund what has already been paid.
Terms bought before 7 November 2026. Pro bought before then is a one time payment for a fixed term, not a subscription. Nothing renews, and you are not charged again unless you decide to buy again. When the term runs out the paid features stop, the free app keeps working, and you owe us nothing.
We may still choose to refund a payment, at our sole discretion, for example when something on our side clearly went wrong. Doing that once is a one off: it does not create a right to a refund and it does not oblige us to do the same again.
None of this takes away rights you have under the law that applies where you live. Where that law requires a refund, you get one.
If you think you were charged in error, or a payment did not give you the licence you bought, write to support@harnessmd.com with the payment reference and we will look into it. That is a billing problem, not a refund request, and we fix those.